Product Information

Gateway.com
To learn about Gateway products or to find a retail partner for a specific product, browse current Gateway Notebooks section.


Retail Stores
Gateway products are available through select retail partners. Browse our Where to Buy page to find a list of our authorized partners.


Corporate Contacts

Gateway Location
PT. Acer Indonesia
Wisma 46, Kota BNI Suite 1508
Jend. Sudirman Kav. 01
Jakarta 10220

Gateway Showroom Jakarta
Ratu Plaza Level 1/B8
Jl. Jend. Sudirman Kav 9, Jakarta 10270
Telephone: 021- 5710847

Gateway Showroom Surabaya
Hi-Tech Mall Surabaya, Level 2 Blok E No. 1,
Jl. Kusuma Bangsa 116-118, Surabaya 60136
Telephone: 021- 5710847

The above addresses are for correspondence only. We cannot accept products at these addresses.

Technical Support


Online
Visit our support section for quick access to drivers and downloads, user guides, product specification and more.


Service Clinic
Want to have your unit checked by our engineering team? Learn more about our local Service Clinic.


E-Mail
For quick answers to technical questions for your Gateway products, e-mail tech support.


Call Center
Phone support is available for current Gateway customers. To contact our Customer Care Call Centre, call 021-26507777 or toll-free 0-800-1-ASK GTW (0-800-1-275-489).


Local Hours of Operation:
  • Mon. - Fri.: 8:30 AM - 5:30 PM
  • Sat.: 8:30 AM - 2:00 PM
  • Sunday and public holidays: Closed